Frequently Asked Service Questions
Service FAQ:
Q: How do I order parts for my Chevy?
A: You can place an order for parts right on our website. Visit our Service or Parts Department page to place an order!
Q: Do you offer a loaner car?
A: Yes! We offer a loaner car and courtesy shuttle service.
Q: When is your service center open?
A: Our service center is open Monday/Thursday 7 AM - 7 PM, Tuesday/Wednesday/Friday 7 AM - 6 PM, and Saturday 8 AM - 4 PM. We are closed on Sunday.
Q: How do I know when it's time for my car to be serviced?
A: Your owners manual contains the exact maintenance schedule for your specific make and model. If you are unsure, feel free to give us a call!
Q: Do you offer express service for quick repairs?
A: Yes! We have an Express Service Department that can complete services including oil and filter changes, battery diagnosis and replacement, tire rotation, break pad replacement, wheel alignment, and so much more!
Q: Do you offer service specials or coupons?
A: Yes, you can check out our rotating list of service and parts specials right on our website!
Q: What makes Chevrolet Certified Service technicians different?
A: Certified technicians have gone through factory-training and tests. To become a certified technician, a mechanic must first be trained by manufacturer experts and then tested on the knowledge and skills they are gained.
Q:How often should I get my oil changed?
A: The usual consensus is every 3,000 - 7,000 miles or every 3 months, whichever comes sooner. But, you can always refer to your owners manual for information specific to your make and model.
Q: How often should I flush my coolant?
A: Flushing your coolant is recommended every 15,000 to 45,000 miles but our team recommends referring to your user manual as specifics can differ per make and model.
Q: How often should I replace my air filters?
A: Although, the typical recommendation is every 15,000 - 30,000 miles, it can differ for each make and model so our service team recommends referring to your user manual for more specific timeline.
Q: Do you offer interior sanitizing services?
A: Yes, our service center offers PermaSafe sanitizing services to keep you and your family healthy. Visit our service specials page to see our PermaSafe Protection coupon!
Q: Do you offer multi-point inspections?
A: Yes, schedule an appointment today for a multi-point inspection with our expert technicians!
Q: How often should I check my tire pressure?
A: With most new vehicles drivers can check the tire pressure on their dashboard but if you own an older vehicle it’s recommended to check your tires once a month. If you’re looking for a quality set of tires, a tire rotation or any other tire service, please contact our service department.
Q: Why is my check engine light on?
A: Your check engine light could be on for several reasons from a loose fuel cap to a major engine failure, so it's important to have your vehicle serviced as soon as possible. Contact our team to see how we can help you!
Q: How often should I replace windshield wiper blades?
A: The quick answer is once or twice a year. However, different factors can affect your wiper blades, like strong winds, heavy rain, debris, and even sun exposure. If you think you need your wiper blades replaced, stop by our service center and we'll gladly replace them for you.
Q: How do I order parts for my Chevy?
A: You can place an order for parts right on our website. Visit our Service or Parts Department page to place an order!
Q: Do you offer a loaner car?
A: Yes! We offer a loaner car and courtesy shuttle service.
Q: When is your service center open?
A: Our service center is open Monday/Thursday 7 AM - 7 PM, Tuesday/Wednesday/Friday 7 AM - 6 PM, and Saturday 8 AM - 4 PM. We are closed on Sunday.
Q: How do I know when it's time for my car to be serviced?
A: Your owners manual contains the exact maintenance schedule for your specific make and model. If you are unsure, feel free to give us a call!
Q: Do you offer express service for quick repairs?
A: Yes! We have an Express Service Department that can complete services including oil and filter changes, battery diagnosis and replacement, tire rotation, break pad replacement, wheel alignment, and so much more!
Q: Do you offer service specials or coupons?
A: Yes, you can check out our rotating list of service and parts specials right on our website!
Q: What makes Chevrolet Certified Service technicians different?
A: Certified technicians have gone through factory-training and tests. To become a certified technician, a mechanic must first be trained by manufacturer experts and then tested on the knowledge and skills they are gained.
Q:How often should I get my oil changed?
A: The usual consensus is every 3,000 - 7,000 miles or every 3 months, whichever comes sooner. But, you can always refer to your owners manual for information specific to your make and model.
Q: How often should I flush my coolant?
A: Flushing your coolant is recommended every 15,000 to 45,000 miles but our team recommends referring to your user manual as specifics can differ per make and model.
Q: How often should I replace my air filters?
A: Although, the typical recommendation is every 15,000 - 30,000 miles, it can differ for each make and model so our service team recommends referring to your user manual for more specific timeline.
Q: Do you offer interior sanitizing services?
A: Yes, our service center offers PermaSafe sanitizing services to keep you and your family healthy. Visit our service specials page to see our PermaSafe Protection coupon!
Q: Do you offer multi-point inspections?
A: Yes, schedule an appointment today for a multi-point inspection with our expert technicians!
Q: How often should I check my tire pressure?
A: With most new vehicles drivers can check the tire pressure on their dashboard but if you own an older vehicle it’s recommended to check your tires once a month. If you’re looking for a quality set of tires, a tire rotation or any other tire service, please contact our service department.
Q: Why is my check engine light on?
A: Your check engine light could be on for several reasons from a loose fuel cap to a major engine failure, so it's important to have your vehicle serviced as soon as possible. Contact our team to see how we can help you!
Q: How often should I replace windshield wiper blades?
A: The quick answer is once or twice a year. However, different factors can affect your wiper blades, like strong winds, heavy rain, debris, and even sun exposure. If you think you need your wiper blades replaced, stop by our service center and we'll gladly replace them for you.
Q: How can I prepare my car for winter?
A: There are many ways you can prepare your car for winter! First, you should have your tires, battery, and brakes inspected so you can drive safely on snowy or icy roads. It is also important to replace your washer fluid and engine antifreeze to prevent any freezing inside your vehicle. In a worst case scenario, it's also important to keep a roadside safety kit in your car! For more information or help with these services, contact our team today.
Q: How often should I have my tires rotated?
A: Generally, tire rotations are recommended every 3,000 miles to 6,000 miles. In many cases, a car will be due for a tire rotation and oil change at the same time, so many drivers have both services completed in a single appointment. Contact our service department to schedule a tire rotation today!
Q: My vehicle doesn’t have a remote starter, can you install one for me?
A: Yes, our service technicians are equipped to install remote starters in vehicles that currently do not have the feature!
Q: My car needs new tires, do you sell tires?
A: Yes, we have a Tire Center within our Service Center. Feel free to use our Tire Finder on our website to find the best tires for your vehicle.
Q: Do you offer transmission repairs?
A: Yes, schedule a transmission repair today!
Q: What is the difference between factory and aftermarket parts?
A: Factory parts come directly from the manufacturer that built your vehicle. Factory parts are built specifically for a make and model which means that will fit and perform at a high level. These parts also often come with a warranty. Aftermarket parts made by a third party. Although these parts are sometimes less expensive, they are made to be generic. Generic means built for more than one make and model. The fit and performance of these parts vary, as does their warranties.
Q: When do I need to get my fuel injector cleaned?
A: It's a good rule of thumb to get it cleaned every 15,000 to 45,000 miles but please refer to your owner’s manual for a maintenance schedule that is specific to your make and model.
Q: When do I need to get my fuel injector cleaned?
A: It's a good rule of thumb to get it cleaned every 15,000 to 45,000 miles but please refer to your owners manual for a maintenance schedule that is specific to your make and model.
Q: How often should I get my brake fluid changed?
A: Our team recommends every 50,000 miles but it's always a good move to refer to your owners manual for a maintenance schedule specific to your make and model.
Q: When should I replace my car's timing belt?
A: The timing belt replacement interval varies by vehicle make and model. It is generally recommended to replace the timing belt every 60,000 to 100,000 miles or as specified in your vehicle's maintenance schedule.
| Monday | 9:00AM - 8:00PM |
| Tuesday | 9:00AM - 8:00PM |
| Wednesday | 9:00AM - 8:00PM |
| Thursday | 9:00AM - 8:00PM |
| Friday | 9:00AM - 7:00PM |
| Saturday | 9:00AM - 6:00PM |
| Sunday | Closed |
| Monday | 7:00AM - 7:00PM |
| Tuesday | 7:00AM - 6:00PM |
| Wednesday | 7:00AM - 6:00PM |
| Thursday | 7:00AM - 7:00PM |
| Friday | 7:00AM - 6:00PM |
| Saturday | 8:00AM - 1:00PM |
| Sunday | Closed |
| Monday | 7:00AM - 7:00PM |
| Tuesday | 7:00AM - 6:00PM |
| Wednesday | 7:00AM - 6:00PM |
| Thursday | 7:00AM - 7:00PM |
| Friday | 7:00AM - 6:00PM |
| Saturday | 8:00AM - 1:00PM |
| Sunday | Closed |
| Monday | 7:00AM - 6:00PM |
| Tuesday | 7:00AM - 6:00PM |
| Wednesday | 7:00AM - 6:00PM |
| Thursday | 7:00AM - 6:00PM |
| Friday | 7:00AM - 6:00PM |
| Saturday | Closed |
| Sunday | Closed |